Mitie to deliver fully-integrated FM services for Magnox Ltd

The new contract will see Mitie deliver a fully-integrated FM service at 14 sites – specifically 12 nuclear sites, a hydroelectric plant and a technical office – based across the UK. The business will provide Front of House, Help Desk, mailroom management, engineering maintenance, cleaning, waste management and landscaping services.

Magnox Ltd is a subsidiary of the Nuclear Decommissioning Authority and responsible for decommissioning the 12 nuclear sites while also safely managing the waste generated from producing over 1,000 TWh of nuclear power during their 60 years of operations, as well as safely managing the waste generated during a nuclear research and electricity generation programme that stretches back nearly 75 years.

Mitie will focus on delivering repair and maintenance services such as water treatment and fire alarm inspections. This is vital when it comes to keeping buildings safe and all equipment operating efficiently, ensuring that Magnox Ltd’s employees can carry out their decommissioning tasks safely.

Health and Safety plus resilience

Bringing together its energy and project management capabilities, engineering expertise and technology solutions, Mitie will provide Magnox Ltd with a proactive FM service focused on Health and Safety, resilience and customer experience. By integrating technology across the contract, Mitie will also continually work to improve Magnox Ltd employees’ experience while working on site.

Mitie will do this by rolling-out its FM application, Aria, during the contract. Available both as an app or via desktop computer or laptop, Aria has several ‘menus’ related to the services Mitie will deliver. For instance, through ‘Refuel’, Magnox Ltd’s employees will be able to order and pay for meals and drinks on-site. Meanwhile, the ‘Ask’ section will allow Magnox employees to easily raise any issues on-site – ranging from a spillage that needs to be cleaned through to leaky water pipes that need to be fixed – directly to Mitie and then track the job’s progress until completion.

In addition to Aria, Mitie will also roll-out its reporting platform, Mozaic. Through Mozaic, Magnox Ltd’s service managers will be able to log new issues, track the progress of the repair and maintenance jobs carried out on-site and review how much time was spent on each task. This will improve visibility and ensure that Mitie’s service delivery meets Magnox Ltd’s needs.

The contract builds on Mitie’s significant experience of supporting the UK’s nuclear industry gained by working with customers including Sellafield Limited, the Nuclear Decommissioning Authority and Low Level Waste Repository Limited.

Critical decommissioning programme

Carlo Alloni, managing director for technical services and integrated facilities management at Mitie, said: “We’re honoured to have been selected by Magnox Ltd for this contract and to bring our experience of large-scale integrated facilities management services to the company’s 14 sites. As a trusted FM partner for the UK’s national nuclear infrastructure, we’re proud to continue supporting the sector by assisting Magnox Ltd as it undertakes this critical decommissioning programme.”

Caron Weaver, Magnox Ltd’s engineering and asset management director, responded: “We’re delighted to be working with Mitie as part of our mission to fully decommission the Magnox sites across the UK. We’re confident that this contract represents excellent value for money and we’re looking forward to Mitie bringing innovation to the table and driving efficiency in the delivery of what are vital FM services.”