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Mitie given green light to deliver Royal London Group’s first integrated FM contract

09 July 2020

MITIE HAS secured a new integrated facilities management contract with Royal London, the UK’s largest mutual life insurance, pensions and investment company. This is the first time Royal London has combined its FM services under one provider with an initial contract for five years and an option to extend for an additional two years.

The contract will see Mitie provide a large number of FM services across Royal London’s sites in Edinburgh, London and Wilmslow, among them security, Front of House, Help Desk, engineering, cleaning and waste management services, thereby delivering a complete end-to-end solution.

A key focus of the contract involves the integration of Mitie’s technology, such as its remote monitoring solutions, into its engineering services in a bid to make the sites more efficient. This will be achieved by installing sensors to remotely monitor how key infrastructure at each of the buildings, such as heating and lighting systems, are performing. This should reduce downtime and repair costs by alerting engineers to any potential issues.

The system will also collect and analyse real-time data such that HVAC systems and thermostats can be set to optimal levels. This will help improve energy efficiency across Royal London’s buildings with a view towards achieving at least a 10% reduction in its energy consumption across the next five years.

This, in fact, is part of Mitie’s newly-launched ‘Zero Carbon for Zero Cost’ service. Energy and cost savings are offset so that it’s possible to achieve ‘green goals’ without large investment.

Installation of sensors

Mitie is going to use sensors installed across the various buildings to collect data on workplace occupancy. These insights will then be used to put in place initiatives that ensure spaces are used most efficiently, such as reconfiguring the office layout to accommodate changes in occupancy levels.

This will be done by providing a concierge-style service in which Mitie’s team will be responsible for a number of customer-facing tasks ranging from reception services through to portering, the configuration of meeting rooms and housekeeping.

Mitie’s also going to deploy its ‘Aria’ workplace engagement application which will allow Royal London’s members of staff to easily contact Mitie employees and quickly highlight any potential issues on-site, such as AV connectivity problems in meeting rooms.

Improving the workplace experience

Speaking about the contract, Carlo Alloni (managing director of technical services and integrated FM at Mitie) stated: “We’re very proud to have been chosen by the Royal London Group to deliver its first fully-integrated FM contract and build one seamlessly integrated team across all our services. Our technology and expertise in delivering cost-efficient sustainability initiatives will support Royal London’s green objectives and improve the workplace experience for its employees, while also ensuring that its buildings can respond to a more agile and regularly changing work environment.”

Jon Glen, Group operations director for Royal London, responded: “We’re excited to be working with Mitie to enhance our sites, improve our FM services and help us reduce our emissions by saving energy. Mitie understands our goal of evolving our workspaces to provide our people with the right environment to help them succeed. We’re looking forward to bringing our teams together and creating great spaces in which to work.”