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Fenix Monitoring and OPTEX collaborate on Intelligent Visual Monitoring

17 February 2021

FENIX MONITORING, the National Security Inspectorate Gold-approved Alarm Receiving Centre (ARC), has entered into a new partnership with OPTEX designed to support its customers in providing Best-in-Class security response services.

Founded in 2018 by managing director Carl Meason, Fenix Monitoring will now harness the reliability and performance of OPTEX’s Intelligent Visual Monitoring solution to extend its services by providing visually verified alarms, thereby enhancing security by capturing genuine alarms while filtering out nuisance alarms in a diverse range of environments.

Providing CCTV, intruder and lone worker monitoring solutions for myriad clients, Fenix Monitoring has built its reputation on the principles of digital innovation, data analysis and customer-driven experience. These principles provide “cutting-edge security products and services” and saw the businesses being recognised as the British Security Industry Association’s SME Business of the Year in 2020.

According to Carl Meason, the new partnership with OPTEX will enable Fenix Monitoring to significantly enhance its offer for customers. Meason stated: “Fenix Monitoring continues its mission of partnering with the most innovative companies and delivering products and services that are industry-leading. In joining forces with OPTEX, we’ve added another technology partner that can help us build the very best monitoring solutions for our customers.”

Further, Meason observed: “OPTEX’s Intelligent Visual Monitoring solution offers a number of key benefits, especially so in relation to its privacy mode which means that we will only see a silhouette when an alarm’s activated. The end user can then lift this privacy feature should the alarm be genuine. The individual who’s monitoring can then see exactly what’s going on.”

Searching for new solutions

Ben Linklater, sales director at OPTEX Europe, is looking forward to the new partnership with Fenix. “We’re very pleased to welcome Fenix Monitoring to the network of monitoring centres offering our cloud-based visual monitoring solution,” enthused Linklater. “Fenix Monitoring is an agile, technology-focused security company constantly looking for new solutions to solve its customers’ security issues.”

The OPTEX Intelligent Visual Monitoring solution enables separate intruder and CCTV technologies installed on the same site, but acting independently, to be connected using the OPTEX Bridge and create one seamless, integrated and intelligent visual monitoring solution. Intruder alarms can now be visually verified within seconds without impacting the integrity of the technology installed or its grade.

When an alarm occurs, a signal is instantly sent to the ARC. Operators can then view images both before and subsequent to the alarm event via a dedicated portal and determine whether the alarm is a genuine activation.