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Reliance Protect upgrades Focus lone worker online management solution

03 July 2020

RELIANCE PROTECT is releasing an update to its lone worker online management information reporting tool within the Focus online customer portal. Focus is designed to offer customers a way in which to quickly and easily manage their contracts.

Now incorporating a range of new screens, it’s a powerful, feature-rich and secure online platform that simplifies and accelerates a broad range of administrative tasks and allows real-time data to provide key management information such as trends, device usage and user status.

Chris Allcard, Reliance Protect’s lone worker services director, told Security Matters: “We’ve listened to customer feedback from the early adopters of Focus and incorporated some new improvements to aid usability and provide further insights into the data and reporting.”

Recognising the need to maximise staff utilisation rates and keep them safe, ensure value for money and achieve a return on investment throughout the life of their contracts, Reliance Protect puts the customer in full control. Designed for users and administrators and optimised for laptops, desktops, smart phones and tablets, Focus makes setting up new users and allocating personal safety devices an easy task.

At the same time, redistributing existing devices in line with staff changes and restructures, logging devices awaiting reallocation, carrying out diagnostic checks and ensuring departmental staff lists and alarm escalation contacts are accurate is a straightforward process. Focus even allows for departmental cost codes to be added in order to generate accurate billing that facilitates simple internal cross-charging.

View data in real-time

Focus also allows customers to view data in real-time, create charts and graphs and develop automated regular reporting schedules. This information can then be used to provide insights that help manage risk and allocate resources more effectively. Current usage and activity summaries by device and department can be viewed, exported and trend-analysed over time.

All tables, graphs and charts are date range selectable and can be exported as PDFs and Microsoft Excel spreadsheets. All reports can be scheduled, thereby minimising (or even entirely removing) the need to manually access them. All scheduled reports can be viewed, modified or deleted as required.

Accessing and managing data or viewing and running reports within Focus negates the need to handle and transport sensitive data in the more traditional formats of electronic forms and e-mails or by phone. This ensures that customers can maintain General Data Protection Regulation compliance at all times.

For access to a scheduled report, end users simply and securely access Focus when the report is ready. Similarly, sensitive personal information is hidden from administrators and can only be accessed by the users themselves.  Reliance Protect’s ISO 27001 certification ensures secure login, hosting and data storage is maintained at all times.

“We want our customers to have access to all of the information they need to keep their employees safe and ensure that they’re maximising the potential of our services,” concluded Allcard. “However, while access to information is important, it needs to be presented in a way that provides clear visibility into key management information. As a result, we continue to develop Focus to be intuitive and easy-to-use in order to help customers positively react to actionable insights and drive business outcomes from their valuable data.”