Excellent results outlined in Hochiki Europe’s 2025 Customer Survey

Customers of the fire detection systems manufacture have praised the experience delivered by Hochiki’s people when it comes to friendliness, helpfulness and product knowledge, alongside product fundamentals such as high quality and reliable performance that assist in reducing false alarm episodes.

Service delivery has also strengthened versus last year. Respondents made note of improved stock availability and faster delivery, as well as high order accuracy and ease of ordering, duly reflecting the company’s focused investment in planning and logistics.

“Customers trust Hochiki for its robust and high-quality devices and responsive support,” explained Shinsuke Kubo, managing director of Hochiki Europe. We’re delighted to see that recognised so clearly. The step forward in stock and delivery performance shows that our operational investments are landing where customers feel and need them the most.”

Looking ahead, the Customer Survey points towards a clear technology roadmap. Across the next two-to-five years, customers are most interested in aspirating smoke detection, cloud/remote access and control, multi-sensors and fully wireless systems. Demand for control panels continues to centre on the half-loop to two-loop range, aligning with a broad mix of project sizes across commercial, educational and public sector estates.

Decisive theme

Sustainability remains a decisive theme for many organisations. Customers of Hochiki have expressed strong interest in circular design and end-of-life pathways, complementing ongoing product approvals and compliance requirements across European markets.

Commenting on the overall results, Kubo observed: “I’m very pleased with this year’s Customer Survey results. Customer service is at the forefront of what we do. We pride ourselves in delivering a Best-in-Class, value-added service for every customer.”

Emboldening that theme, Kubo stated: “For our customers to acknowledge this makes me very proud. These results reflect the hard work, dedication and commitment of our entire team when it comes to putting people first, which helps drive our success. I want to thank everyone who participated in this year’s Customer Survey. Your input and feedback are essential for continuing for creating meaningful progress in how we support you.”

Confident market position

The results confirm a confident market position for Hochiki Europe underpinned by trusted people, reliable products and stronger service performance, with customers energised by a roadmap focused on wireless, cloud and advanced detection and supported by lifecycle responsibility.

The team at Hochiki Europe is poised and ready to deliver practical innovation that will help the company’s partners to design the very best quality and performing life safety systems in 2026 and beyond.

*Further detail concerning Hochiki Europe’s 2025 Customer Survey is available to view online