C-TEC releases CAST XFP technical help videos

Terry Gordon, C-TEC’s engineering/technical support manager, informed Fire Safety Matters: “Our new technical help videos are designed to assist anyone installing CAST XFP. As a soft-addressing system, it’s very flexible and can be programmed with our hand-held programmer or by using the panel’s auto address function for fast sequential programming of all devices. Our videos highlight all of these options and also share guidance on identifying loop integrity faults, updating firmware and much more.”

Other initiatives introduced in recent times to boost the company’s technical support services include the creation of a new CAST technical support team, a new dedicated tech support telephone number and a cloud-based Artificial Intelligence-enabled call logging software system.

C-TEC manufactures open protocol fire detection and alarm system solutions for commercial and residential buildings. In addition to fire systems, lockdown systems and evacuation alert systems, the company also manufactures call systems, disabled refuge systems and hearing loop systems.

*Further information is available online at www.c-tec.com