New dedicated technical support number announced for C-TEC

Other initiatives recently introduced include a cloud-based, Artificial Intelligence-enabled call logging software system, the creation of a specialist CAST technical team to deliver tailored support on the company’s powerful ‘own protocol’ life safety systems and the appointment of additional technical experts to strengthen the existing team.

Production work on a series of videos to provide customers with clear, visual and on-demand guidance when it comes to the installation and operation of C-TEC’s systems is also in progress. Those videos will be released early next year.

Terry Gordon, C-TEC’s engineering/technical support manager, stated: “We already have an excellent reputation for technical support in the industry and these new developments are set to enhance that situation still further. The new call logging system, a direct technical line and the new specialist CAST support team to assist with things like complex ‘cause and effect’ programming on our ZFP 1-8 loop networkable addressable fire system will all mean faster and more efficient technical support for our customers.”

Key contact information

Customers are advised to save the key contact information below:

New technical support line 

01942 366328

[email protected]

CAST specialist support 

01942 366328

[email protected]

C-TEC’s online support hub

https://c-tec.com/info/support-hub

C-TEC is a leading UK manufacturer of open protocol fire detection and alarm system solutions for commercial and residential buildings. In addition to fire systems, lockdown solutions and evacuation alert systems, the company also manufactures some of the UK’s most respected call systems, disabled refuge systems and hearing loop systems.

*Further information is available online at www.c-tec.com