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SmartTask launches Mobile Operations app for UK's dedicated security market

21 January 2021

SMARTTASK, THE UK-based developer of cloud workforce management solutions, has announced the availability of its new Mobile Operations app. Designed specifically for UK security services providers in collaboration with the UK security industry, SmartTask Mobile Operations keeps field officers in contact with the Control Room.

The app, which is configured to run on both Android and iOS smart phones, delivers automated run-sheets, simplifies the completion of customisable response reports, enables Control Room operators to better manage alarm response calls and assist with proof of compliance in relation to BS 7984. Further, the new Mobile Operations app can be fully integrated with other SmartTask modules or serve as a standalone solution.

Cara Clarke of City Security, an early adopter of the new solution, told Security Matters: “SmartTask Mobile Operations enables us to transact a whole range of tasks more efficiently – everything now goes through the app. Officers receive their run-sheets on their smart phones via the app, while the Control Room team can see exactly what’s happening on the ground in real-time. We expect SmartTask Mobile Operations to be instrumental in helping us to win more business as the greater level of operational detail will enable us to provide better levels of customer service.”

Competing for contracts

SmartTask Mobile Operations can help security businesses of all sizes compete for more profitable direct key holding contracts in the following ways:

*Banishing paper run-sheets: App-based run-sheets and assignment instructions are sent securely to officers, replacing paper run-sheets which are time-intensive to produce and quickly fall out of date. Once designed, a run-sheet can easily be updated as required. Officers simply tick off jobs as they’re completed on the app, fill out inspection forms or scan patrol tags, automatically sending the information back to the Control Room as situations develop

*Smart documents: Comprehensive information such as assignment instructions or specific entry instructions related to COVID-19 can be sent securely via the app for easy reference by the officers attending, with an online audit available of who has read them

*Managing alarm responses: When an alarm response is received, controllers can see at a glance all of the site details, where keys are held and who can attend the scene the quickest. Officers can fill out alarm response reports containing photos and signatures which can then be sent directly to clients or to the Control Room team for checking

*Key holding and BS 7984: All activities, timed locks/unlocks, void property inspections and randomised patrols are tracked, thereby affording full visibility for the Control Room operatives. In addition, all information regarding keys, where they’re held, who had access to them and when is monitored, providing an audit trail of seals and proving compliance with the key holding standard BS 7984-3:2020

*Duty of Care: The Control Room operators receive notification of any missed check-in calls and if a given officer fails to report that the site is safe after completing their initial external patrol inspection

*Reporting and invoicing: The app stores regular charges and captures call-outs, patrols, locks/unlocks and void property inspections as they happen such that  detailed information can be shared with the client and invoicing is simple and accurate, duly reflecting all the services provided. Response-related Service Level Agreement reports make monitoring and improving performance easier, while also simplifying compliance with Security Industry Authority audits

Easy to adopt

Given that it’s a Software-as-a-Service solution, SmartTask is simple and easy to adopt, without the need for a dedicated IT Department. Regular software updates and support, all provided from a UK-based service desk, are all part of the subscription for end user organisations.

The results customers see from using SmartTask include a significant reduction in administrative time and costs – with greater operational control, performance and higher quality service delivery – that-s consistently contract compliant. SmartTask is highly scalable and therefore suitable for use by small owner-manager companies right up to large-scale enterprise organisations.

The technology itself has been developed by Skillweb, an ISO 27001-certified, UK-based IT company founded in 1999 and with a track record of creating leading-edge, cloud-based mobile workforce solutions. Skillweb is a privately owned family business providing technology solutions designed to help organisations manage their mobile workforces. The company manages deployments right across the UK and beyond and is responsible for hundreds of millions of transactions each month. For more information visit www.smarttask.co.uk

*On Thursday 21 January, Security Matters is running a webinar in conjunction with SmartTask under the heading ‘Optimise Your Keyholding Response Services and Mobile Operations’. For more information and to register visit the dedicated registration page