Illumino Ignis hails success at Fire and Security Matters Awards 2025

The company has built its success on going beyond traditional distribution. From Day One, Illumino Ignis’ mission has been to empower customers with knowledge, support and innovative products, thereby enabling them to achieve compliance, grow their businesses and, ultimately, create safer buildings.

The ‘customer first’ approach is embedded into every part of the business:

*Engineers Workstation and Illumino Essentials: practical tools designed by engineers, for engineers

*same day and emergency deliveries, including out-of-hours and during Christmas shutdowns, ensuring clients receive what they need, when they need it

*technical support that assists engineers to overcome site challenges and deliver high-quality work

*free Engineers App, training workshops and design services supporting contractors to upskill and install systems to the highest standards

The company actively listens to its customers, with its latest survey realising an impressive 9.06 out of 10, and implements tangible service improvements in relation to stock availability, delivery speed and technical response.

Client feedback

Illumino Ignis’ commitment to customer service is best demonstrated through its client feedback.

Steve Middleton, managing director at M&G Fire, stated: “Illumino Ignis always go out of its way to support us. The company’s service, stock levels and willingness to help, no matter what time of the year, have literally saved us on multiple occasions.”

One member of the team at DLD Lighting noted: “After using various fire alarm suppliers, we were introduced to Illumino Ignis two years ago and haven’t looked back since. The company’s knowledge and service are second to none, while team members always go the extra mile to make our jobs easier.”

Nick Davis, fire systems manager for Sencat, explained: “As a new customer, I’ve been hugely impressed by Illumino Ignis’ speed of response, technical support and personal service. From fast CAD turnaround to dropping parts directly to site, the company has been a game-changer for us.”

Engineering-led approach

The Customer Service Award serves as testament to Illumino Ignis’ passionate team, its engineering-led approach and a relentless drive to raise the bar in customer support across the fire safety sector.

*Further information is available online at www.illuminoignis.com