Comelit-PAC raises the stakes on fire safety at Genting Casino

As the UK’s largest casino floor, including the biggest poker room in the country, Genting Stratford operates on a 24-7 basis, welcoming visitors day and night. As such, any upgrade to the location’s critical infrastructure needed to be carried out with no interruption to the flow of customers and staff, while at the same time maintaining strict safety standards throughout.

The site’s previous fire alarm system operated on a closed protocol, which had become increasingly restrictive. Even minor adjustments required specialist call-out operations, in turn increasing costs and slowing response times.

Comelit-PAC’s four-loop fire system offers a more flexible, open protocol approach, enabling easier maintenance and reducing long-term operational expense. The upgrade also ensures improved system reliability and faster fault identification, which is better suited to the demands of a busy and high-traffic venue such as Genting Casino.

Beyond the technical and visual improvements, the inclusion of Comelit-PAC’s free cloud connection allows the system to be monitored and supported on a remote basis. Secure cloud access enables engineers to diagnose and often resolve issues without the necessity for a site visit.

Live environment

The installation was carried out by VTF&S while the casino remained fully operational. Working in a live environment required careful planning and co-ordination with support from Comelit-PAC’s technical team.

This collaborative approach enabled the system upgrade to be delivered with minimal disruption, while also laying the foundations for faster and more cost-effective ongoing support through remote connectivity.

The project’s success relied on close collaboration between Genting Casino, VTF&S and Comelit-PAC. Clear communication and meticulous planning ensured the system could be upgraded safely and efficiently while the venue continued to operate as normal.

Mandy Bowden, fire systems business manager for the UK and Ireland at Comelit-PAC, stated: “This project demonstrates that, with the right teamwork and planning, even complex upgrades can be delivered seamlessly in a live venue. Genting Casino now has a system that was implemented safely and efficiently and is simple to maintain even on a remote basis. Strong partnership working between all parties involved has delivered a first-class result.”

*Further information is available online at www.comelit-pac.co.uk